Our solutions

MOVE Longer: Build Deeper, Meaningful Customer Relationships

Looking to create lasting connections with your customers? MOVE Longer helps you develop loyalty strategies that resonate deeply and drive sustained engagement.

Why MOVE Longer?

When it comes to fostering long-term loyalty, the details matter. MOVE Longer enables you to define what membership and loyalty mean for your business, crafting strategies that not only attract new customers but also keep them engaged over time. By focusing on both the immediate wins and the broader customer journey, we help you create meaningful connections that last.

Is this solution for you?

Yes, if...

You’re looking to clearly define and communicate what membership means for your business, to acquire, engage, and retain members effectively.
You need a long-term strategy for building customer relationships and driving loyalty that extends beyond promotions and seasonal campaigns.
You want to deeply understand your customers’ expectations and pain points across their lifecycle to design services that truly meet their needs.

Our approach in action:

1 Onboard and Align

We begin by understanding your business goals and the ambitions behind your loyalty, membership, or gated content initiatives, aligning our approach with your objectives.

2 Research and Insights

We conduct comprehensive audience research and gather insights, combined with competitor audits, to benchmark best practices and identify areas of opportunity.

3 Strategic Planning

We develop a robust membership strategy aimed at driving acquisition and enhancing loyalty, supported by a detailed Customer Experience Blueprint and a KPI framework to measure success.

4 Creative Development

We craft targeted communications and creative concepts that align with your membership goals, ensuring that every interaction strengthens your customer relationships.

5 Implementation and Loyalty Building

We execute strategies designed to enhance customer loyalty and grow engagement, building new membership tools or optimising existing platforms. Continuous refinement based on performance data ensures ongoing success.